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Field Servicing

Field Servicing

Why Choose Burtons / Equipment Care Plans / Service T&Cs / Waste Gas MonitoringRepair Centre/  FAQ's /  Contact

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Since the very beginning of Burtons Medical Equipment back in 1981, we have made after sales support a priority. We are determined to offer all customers exceptional after sales support by providing both in-house and on-site servicing, digital x-ray cover, rental autoclaves and washer disinfectors. You will find no other company with such a wide range of service facilities and experience as Burtons.

Dedicated Service Team

Our team of 27 engineers, office administration staff and managers are on hand to help you with any and all enquiries you may have and are dedicated to providing great quality service to all customers whatever the problem.

Our office open hours are 8.30am to 5pm Monday to Friday, if you have any problems or enquiries please do not hesitate to call and speak with one of our friendly, experienced service administrators.

All of our fully trained engineers operate their own hours Monday to Friday and are flexible to accommodate your practice open hours.

Comprehensive Maintenance Plan

Our service contracts are structured "pay as you go" and call outs are a set price per machine, per visit whereas some companies charge per mile or hour, we believe in treating all of our customers equally.

There are two structures of maintenance plan available to best suit your needs; a once yearly servicing plan or a twice yearly servicing plan. Both of which include a fix price per machine per visit, discount breakdown cover, free of charge return visits* and the freedom to cancel your contract at any time.

Discounts can be made available to customers with multiple practices or multiple pieces of equipment signed to an agreement with us**. 

 *  excludes the fitting of parts

** discounts made available are subject to certain criteria 

To find out more about our unbeatable maintenance plan and the equipment Burtons covered please visit the Equipment Care section below. 

Small Item Repairs

Whether you are on a service contract with us or not we also provide a comprehensive in-house repairs service for all your smaller items. Unlike no other company, our in-house repairs team of 4 engineers are all fully trained in providing technical advice, repairing, adapting and calibrating your equipment. As well as this we also provide a clipper blade sharpening service for all blade types *. Our workshop aims for a fast turnover of repairs and are able to outsource parts efficiently in the event that we do not have the parts in stock. To find out more about the workshop and equipment that we repair please visit the in-house repairs section of this website below.

*we do not sharpen blades with plastic backing