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Repair Centre

Repair Centre

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 Click Here to Download the Service Repair Form

 

Here to Help 

Our In-House Repair Facility not only provides after sales support for the products we sell, we can, in many instances service and repair other instruments as well.

Whether it’s just a battery replacement or something more serious, we will be pleased to help. So if you are ever in the situation where you’re not sure who to turn to, why not give us a call.

Estimates are free of charge and we offer a 90-day warranty on all work carried out.

Technicians

All our technicians have had extensive training in all aspects of repair and maintenance of the products we offer. You will be able to speak personally to the technician undertaking the repair for advice on maintenance and their diagnosis of faults found with your equipment.

Facilities and Equipment

We have a newly refurbished, well-equipped workshop based at our Marden headquarters.  As part of our ISO 9001 quality system all our test equipment, such as multimeters, oscilloscopes, refractometers etc. are calibration checked in accordance with manufacturer's guidelines to ensure consistent and reliable performance.


We service and repair:

• Re-chargeable and Corded Clippers,
• Autoclaves, Breathing Systems, Centrifuges,
• Clippers Blade Sharpening, Dental Scalers/Polishers, Diagnostic Sets,
• Heavy Duty Scales, Weighing Scales, Patient Monitors,
• Electrosurgery Units, Infusion Pumps, Suction Units,
• Lights, Ultrasonic Baths and much more!


The actual cost of the repair will vary dependant on the extent of the work that is required and the cost of any replacement parts used.

When sending any item to us for repair, please ensure that you either enclose a covering letter with your contact details and a description of the fault or complete a 'workshop repairs form' available to download below. If you require an estimate before the work is carried out this should be stated in the covering letter, otherwise, repairs below £150 will be automatically carried out and the equipment returned to you as soon as possible.

We not only provide after sales support for all the products in our range, we can also help with repairs to other items too! If you decide not to proceed with the repair after an estimate has been provided we will either return or dispose of the item for you.  Please ensure that any item you intend to send has been thoroughly decontaminated first.  We reserve the right to return an item to you unrepaired if it is thought to be hazardous to the health of our employees.

When sending your items please protect your equipment with a suitable and adequate amount of packaging, make sure the outside of the box has your return address on it in case of non-delivery and always send items by a carrier service that will obtain a signature on delivery, taking out insurance against loss or damage in transit is also recommended. You will appreciate that we can only assume responsibility for your item once it has been received at our premises.

In order for us to process your returned item as quickly as possible please download the following form, fill it in accordingly and send it to us along with your faulty item:

Service Repair Form

If you have any further enquiries regarding in-house repairs and the equipment we are able to service and repair please contact the workshop team on 01622 834375.